Returns, Cancellation, Refunds and Exchanges
DO NOT SEND AN ITEM BACK WITHOUT PRIOR APPROVAL. WE WILL NOT HONOR ANY REQUEST WITHOUT PRIOR APPROVAL. EMAIL US at email@example.com to arrange a return. We DO NOT exchange an item for a different item. We only make exchanges of the same item IF THERE IS A DEFECT or the mistake is our fault. If you ordered a wrong phone case, you have 8 hours from when you placed an order to request a change in your order, after that time frame, you cannot make any changes. We are NOT responsible and no refunds for incorrect shipping address or ordering the wrong item/color/size. See below for our return policy.
We want you to enjoy your shopping experience with us. Find the details here on how to return, cancel, refund or exchange your purchase made.
NOTE: ****We use USPS delivery service. Our customers normally get their items within 2 weeks. Although very seldom, sometimes there are unexpected delays in the post office which can take up to 3 weeks. Please understand that situation like this is beyond our control once it leaves our warehouse. We are not responsible for incorrect or insufficient address. ***
Customized items such as t-shirts, hoodies, mugs, phone cases, necklaces, and mouse pads.
Each order is custom made and printed when you placed an order and therefore we do not accept returns or process refunds unless there is a defect with the order. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. We do not accept returns or replacements in the case where the customers needs a smaller or larger size or ordered the wrong phone case. There are NO REFUNDS on customized items.
How do I cancel or make a change to my order?
Once an order has been submitted, it is held for 8 hours. During that 8-hour hold you can cancel or change the order. After the hold has expired the order cannot be changed or cancelled.
(FOR NON-CUSTOMIZED ITEMS ONLY) - Once the item has been shipped and you still want to make changes to your order or request a replacement because you ordered a wrong item, there is a $5 restocking fee. This DOES NOT APPLY to customized items. See above for customized items policy.
Damaged Goods/Incorrect or Undeliverable Address
- All outbound orders are insured 100%. If they arrive damaged or missing in delivery, we will replace the item at no cost to you. However, you need to notify us via email if you received an item in bad or damaged condition within 7 days from the date of delivery. We are NOT liable for the damage caused by misuse or inappropriate use of the customer. Send us an email at firstname.lastname@example.org with your name, order number, and an image of the item that arrived damaged. *If the item arrived in good condition but got damaged from misuse or from wearing it inappropriately, we are not liable for the damage.
- We are not liable for the missing items if you have put the incorrect or incomplete name and address. If the item gets lost or does not get delivered due to your fault such as providing an incorrect address (number, street, zip), you will be charged a service fee of $17.00 to get another item sent to the correct address.
Returns For Non-Customized Items
- You can request a return if the item has a defect. You have 30 days from when an item was ordered to request a return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement. You must pay for tracking so that we can confirm your shipment. Items without tracking number will not be replaced if lost during delivery.
If you are approved, a replacement will be shipped. If the return is not because of a defect (for non-customized items only) , there is a $5 restocking fee for an exchange.
- For the Rings, if you received the item and ordered a wrong size, we offer a 1-time exchange to a larger or smaller size but you need to contact us within 7 days of receiving the item and the item must be UNUSED. There is a $5 restocking fee. DO NOT SEND THE RING BACK WITHOUT PRIOR AUTHORIZATION. Email us at email@example.com for details. If you are unsure about your ring size, please see link for How to Measure your Ring Size.
- For T-Shirts, Hoodies, Phone Cases, Mugs, Mouse Pads, and other customized items - these are made to order items. Please make sure that you are ordering the correct color and size before placing an order. We only allow 8 hours from the time you placed an order to request some changes. Once the item goes into production, we cannot make any more changes or cancel the order. No refunds, changes, cancelations, or replacements are allowed on made to order items after 8 hours of placing an order.
- For damaged and defective times, you can exchange it for the same item, send us an email at firstname.lastname@example.org with your order number.
- Send your item to
- Recipient: Cunique Gifts
- Contact No:
- After sending the item to the above address, please email and provide us the Tracking No. You must pay for tracking so that we can confirm your shipment. Shipments without tracking number will not be exchanged if lost during shipment.
- You have 8 hours from the time you placed an order to request a cancelation. Just email us your complete name with your order# at email@example.com
- We will send you an email to notify if we have already cancelled your order.
- After cancellation, we will refund your payment, and a Refund Notification email will be sent to you immediately. (After 8 hours, you cannot cancel your order anymore).
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To be eligible for a return or exchange:
- You must contact us within 30 days of placing an order if the item you received has a defect. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- CUSTOMIZED ITEMS (see above)
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Sale items (if applicable)
- Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your item to
- Recipient: Cunique Gifts
- After mailing your item to the above address, kindly email and provide us the Tracking no.
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. DO NOT SEND US CASH OR MONEY ORDER!
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
During Christmas Holidays and high volume of deliveries from our couriers, we cannot guarantee that all orders placed after Dec 7, 2015, will be received before Christmas. Normal delivery is 10 - 15 days.
We apologize for the inconveniences it might cause you. Thank you for continued support.
Feel free to email us at info@cuniquegifts for more details.