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Customized Items Policy

What are Customized Items?

This include t-shirts, hoodies, phone cases, mouse pads, mugs, and pillow cases. 

What are your shipping times?

In the United States shipping takes an average of 5 days.

For the rest of the world, the average time for delivery.

  • Australia – 9 days
  • Belgium – 7 days
  • Brazil -17 days
  • Canada – 7 days
  • Croatia – 6 days
  • Denmark – 18 days
  • Estonia – 11 days
  • Finland – 7 days
  • France – 6 days
  • Germany – 7 days
  • Gibraltar – 18 days
  • Hungary – 8 days
  • Ireland – 6 days
  • Israel – 11 days
  • Italy – 13 days
  • Latvia – 9 days
  • Lithuania – 10 days
  • Luxembourg – 7 days
  • Malaysia – 11 days
  • Malta – 9 days
  • Netherlands – 6 days
  • New Zealand – 5 days
  • Portugal – 9 days
  • Singapore – 8 days
  • Spain – 8 days
  • Sweden – 6 days
  • Switzerland – 7 days
  • United Kingdom – 6 days

 

What are your shipping costs?

United States Shipping: $4.95
International Shipping: $10.00

Free shipping for orders of $100 and up. 

 

What shipping service do you use?

 

Domestic Orders

We use UPS Mail Innovations. The package is delivered to your door for USPS. You will get your packages is an average of 5 days.

 International Orders

We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is 3 -7 Days and this service is available throughout the world.

What is your turnaround time?

During off-peak months orders are processed within 3-5 business days. During peak seasonal months, orders are processed within 7-12 business days.

What is your return policy?

Each order is custom and unique and therefore we do not accept returns unless there is a defect with the order. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. If there is a defect and the customer does want want a replacement a refund will be provided. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.